FAQ

  • What is Manoir all about?

    Manoir is an online home decor & furniture collection offering beautifully crafted European-influenced styles. We curate & design furniture & objets d'art sourced from artisans globally.

  • Who designs your products?

    We collaborate with expert craftsmen and women around the world. We currently work with makers in France, Spain, Ireland, England, India, Nepal, Tibet and China. See more about our makers here.

  • Do you have a shop or a showroom?

    No, we are online only. By avoiding costly overheads such as renting permanent retail spaces, we’re able to keep our prices low and pass the savings directly on to you, our customers. However, we operate a number of pop up events throughout the year, where you can see some of our products in the flesh. Sign up to receive information about our next event.

  • Can I change or cancel my order after I’ve placed it?

    Please contact us as soon as possible at 888-503-7755 or customerservice@manoirgroup.com and we will do our best to make the change. Unfortunately, we cannot make changes to orders that have already shipped.

  • What is your return policy?

    We hope you will love your purchase. However if for some reason you are less than satisfied, please notify us within 10 days of receipt of your item. Please read our full return policy and follow the steps outlined here.

  • My product arrived damaged, can I exchange it?

    We are really sorry if your product arrived damaged. We do use robust packaging, but sometimes damage can occur in transit. If your item arrives with obvious major damage, please refuse delivery and mark your packing slip as damaged. Then contact us immediately at 1-888-503-7755 and we will make arrangements for a replacement item. For minor damage, please follow the process outlined in the damages section of our returns policy here. We will then attempt to resolve the issue to your satisfaction. Please note, you have up to 48 hours from receipt of delivery to make a claim for items damaged in transit.

  • How does delivery work?

    We offer standard shipping for all orders within the United States, excluding Alaska and Hawaii. Unfortunately we are unable to service those areas at this time. At checkout, you will provide your zip code to determine the standard shipping cost to your area. For small items, shipping is free and includes a no-signature-required parcel delivery. For large items, standard shipping includes a signature-required threshold delivery to the first dry area or garage with no stair carries or debris removal. Unfortunately we are unable to ship internationally at this time. Learn more details about shipping here.

  • What if I would like my furniture delivered inside my home?

    For inside deliveries, we suggest you upgrade to our Premium White Glove service. This option will be available at checkout for an additional cost. The cost of this service is determined by your zip code. Our delivery team will contact you to set up a time for delivery. We will place your piece in a room of your choice, unpack your furniture and remove all debris so you can enjoy it straight away.

  • How long will my furniture take to arrive?

    If the item is in stock, shipping transit time is, on average, 7 to 10 business days. More accurate estimates will be provided with your tracking information.

Sale

Unavailable

Sold Out